When customers are running late for a Korean domestic departure,
or when they are in First Class Lounge with no baggage, just call
the Asiana check-in counter and we will. |
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At the Korea City Air Terminal located adjacent to the Korea Trade
Center in southern Seoul, passengers are able to check-in for flights
and pass through immigration without having to go to the Kimpo Airport.
This service works exceptionally well for customers who want to
check-in early in the morning and spend the rest of the day in downtown
Seoul. Additionally, a shuttle bus is available at a nominal charge.
Customers traveling to domestic destinations are encouraged to check-in
1 hour and 30 minutes prior the scheduled departure time and 2 hours
and 30 minutes for international flights.
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Priority check-in counters are available for first and business
class travelers and elite members of Asiana Club. Additionally,
express counters are available for customers with no baggage to
check.
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At Asiana, our reputation is based on how we fulfill the individual
needs of our customers. We realize that handicapped passengers require
special care and preparation. Our service professionals are trained
to quickly identify and support these individuals in a caring, sincere,
and professional manner.
Many ground staff and flight attendants have been trained and
are currently being trained in sign language. Special counters
at each airport are clearly identified in order to support these
customers. Special seating in the aircraft may be available upon
request.
Moreover, Asiana offers a membership program, 'Hansarang Membership'
for handicapped customers that includes special discounts and
services to Hansarang members. Additionally, we offer information
cards and membership cards written in Braille for the blind.
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Young and old customers alike, even if they speak no foreign languages
need not be worried when they fly alone. From the moment they arrive
at the airport till they meet their family members at the destination
airport, they are being taken care of, whether it be check-in, immigration,
transit, baggage handling, or duty free shopping. We at Asiana treat
our customers like family and it shows.
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Asiana offers a bassinet service on all routes to passengers traveling
with infants between the ages of 15 days to 6 months. Infants will
be charged 10% of the adult fare on international flights and travel
free of charge on domestic flights. No seats will be allocated to
infants.
The dimensions of the bassinet are 81L x 34W x 22H (cm). Bassinets
can support a maximum weight of 14kg and are for infants under 76cm
tall. Infants who are less than 6 months or under the age of 2 shall
sit on their parents' seat for safety due to size limitations of
the bassinet. Bassinets are available onboard on a first-come, first-served
basis. As there are a limited number of bassinets onboard, we recommend
that you request a bassinet upon booking your flight.
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US-VISIT is a continuum of security measures that begin overseas, at the Department of State's visa-issuing posts, and continue through arrival and departure from the United States. Using biometrics such as digital, inkless fingerscans and digital photographs, the identity of visitors requiring a visa to travel to the U.S. is now verified at each step to ensure that the person crossing our border is the same person who received the visa, and to ensure that they do not overstay the terms of their admission. For travelers, the process is fast and simple and the biometrics help secure their identity in the event their travel documents are lost or stolen. As part of US-VISIT, most visitors who require a visa will eventually need to verify their departure. The US-VISIT system is designed to make this check-out process easy, and involves a test of automated self-service workstations and other alternatives in the international departure areas of airports and seaports. By scanning travel documents and capturing fingerscans on the same inkless device, the system validates the visitor¡¯s identity, verifies departure, and confirms compliance with U.S. immigration policy. Compliance with these new security procedures is critical because the exit information will also be added to the individual's travel record to record their status for future visits to the United States. ( www.dhs.gov/us-visit) |
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For the safety of the passengers, any flammable solids or liquids,
explosive, radioactive material, toxic substances, and so on should not be carried in or used as baggage.
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When traveling to/from points in the USA, US territories, Canada, Mexico, Caribbean, Central America, South America.
A. First or Business Class passenger shall be granted as free baggage allowance two pieces of baggage of which the sum of the greatest outside linear dimensions of each bag does not exceed 158cm (62inches), provided that the weight of each bag does not exceed 32kg (70 pounds).
B. Travel Class passenger shall be granted as free baggage allowance two pieces of baggage (measured together) of which the sum of the greatest outside linear dimensions does not exceed 273cm (107 inches), provided that the outside linear dimensions of each bag does not exceed 158cm (62 inches) and provided that weight of each bag does not exceed 32kg (70 pounds). Other airlines carrier's baggage policy may defer from Asiana Airlines. Please contact each airline on your itinerary to verify the baggage rule for each carrier.
* Effective 12/1/2006, except routes from/to Japan, Hong Kong and Philippines, the maximum weight allowed for each baggage will be 23kg (50 pounds).
Otherwise
Total weight of checked baggage not exceeding 40kg (88 pounds) for First Class passengers, 30kg (66 pounds) for Business Class passengers and 20kg (44 pounds) for Travel Class passengers.
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Carry-on baggage should be suitable for placing in the closed overhead bin or under the passenger's seat. The sum of all carry-on items shall not exceed 115cm (45 inches) with a maximum weight of 10kg (22 pounds).
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